Refund & Return Policy

This policy explains how returns, replacements, cancellations and refunds work for orders placed with Raj Traders, Kalyanpura, Jhabua District, Madhya Pradesh. We want every customer to be happy with their purchase.

1. Damaged, defective or wrong product

  • Please check your package at the time of delivery. If the box is badly damaged, you may refuse delivery.
  • If you receive a damaged, defective or wrong product, tell us within 48 hours of delivery on WhatsApp/phone +91 97521 44747 or email info.rajtraders34@gmail.com, with your order number and clear photos or a short video.
  • After checking, we will offer a replacement of the same product or a refund.

2. Return window and conditions

  • Return requests are accepted within 7 days of delivery for damaged, defective or wrong items.
  • The product must be unused (except for testing), with original box, accessories, manuals, warranty card and invoice.
  • We do not accept returns for change of mind on electrical items that have been installed, used, burnt, short-circuited, physically damaged or wrongly connected by the customer.
  • LED bulbs, tube lights and similar items are checked for working condition at the time of return.

3. Manufacturer warranty

Most products carry the brand’s own warranty (for example Crompton, Orient, Bajaj, Surya, Eveready). After the return window, warranty claims are handled by the brand’s authorised service centre as per the brand’s warranty terms. Keep your invoice safe. We are happy to help you contact the service centre.

4. Order cancellation

  • You can cancel an order before it is dispatched by calling or WhatsApp-ing us with your order number.
  • Once an order is dispatched, it cannot be cancelled. You may refuse delivery of a COD order, but please avoid repeated refusals; we may disable Cash on Delivery for such customers.

5. Refunds

  • Online payments (Razorpay – UPI, cards, net banking): refunds go back to the same payment method within 5–7 working days after the return is approved. Your bank may take a few extra days to show it.
  • Cash on Delivery orders: refunds are sent by UPI or bank transfer to the account you share with us, within 7 working days after the return is approved.
  • Delivery charges (if any were paid) are refunded only when the return is due to our mistake or a defective product.

6. Return pickup

For customers in and around Kalyanpura/Jhabua we may collect the product from your address. For other locations we will share how to send the product back. If the return is due to our mistake, we bear the return shipping cost.

7. Contact us

Raj Traders
Kalyanpura, Jhabua District, Madhya Pradesh, India
Phone / WhatsApp: +91 97521 44747
Email: info.rajtraders34@gmail.com

See also: Shipping Policy · Terms & Conditions · Privacy Policy